Nationwide ongoing management, maintenance and support, plus remote administration for your entire IT. On-site support available on request for Frankfurt and the Rhine-Main region.
1st-level support: forgotten password, printer on strike, Outlook not syncing. We solve everyday problems like these quickly via remote support, usually during the first call.
2nd-level support: when things go deeper, such as server errors, network problems or faults in business applications, our technicians get to the root cause instead of just treating the symptoms.
Support for your team: we set up new workstations, guide software changeovers and answer everyday questions. Your employees have a dedicated contact who knows your setup.
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Prevention instead of crisis management: most problems announce themselves in advance. If you handle updates and maintenance on schedule, you prevent outages instead of paying for expensive repairs afterwards.
Protection against cyberattacks: attackers almost always exploit known vulnerabilities that were patched long ago. Every week without an update is a week with the door left open.
Legal compliance and GDPR: you're required to keep your systems up to date. We document every patch so that, if it ever comes to it, you can prove you met your duty of care.
Maximum performance: up-to-date systems run faster and more reliably. Your team no longer loses time to frozen programs and restarts.
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Reactive or proactive
Most businesses only call their IT provider once something has already broken. Proactive managed IT turns this around: maintenance, updates and monitoring run continuously in the background so that problems don't happen in the first place.
Reactive IT support
The outage is the trigger: only when a computer won't start does anyone get called.
With
We see it before you do. Because we monitor devices and servers around the clock, we spot potential faults and issues before you'd even get an alert.
Reactive IT support
Updates get postponed and vulnerabilities stay open. Nobody notices until an incident happens.
With
Everything stays up to date. Updates and security patches run automatically on every device, documented and verifiable at any time.
Reactive IT support
No guaranteed response time: you report a problem and wait until someone has time. And whoever shows up doesn't know your systems.
With
Contractually guaranteed response time. Every request is tracked in our ticket system. Your environment is documented, so nobody starts from scratch.
Reactive IT support
Every call-out is billed separately. Emergencies get expensive fast.
With
One fixed monthly fee. Maintenance, monitoring and support are all covered, with no surprise costs.
The best day with our managed IT is the one when you don't have to think about your IT at all. No outage, no phone call, no downtime.
Certified partners & technologies
Our support includes a fixed meeting: at regular intervals, we sit down with you and plan your IT strategy. Together, we look at what's working well, where things are stuck and which projects are coming up in the next few months.
That matters because your business is constantly changing: new employees, new software, new security requirements. Without a regular look ahead, gaps and legacy issues build up and only surface when something fails or gets expensive.
With regular strategy planning, you make investment decisions deliberately rather than out of necessity, keep costs under control and keep improving. Your IT grows with your business instead of lagging behind it.
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Medical practice, law firm or trade business: we look after the IT of companies in a wide range of industries.
Before we take over your IT, we take a close look. You get a clear report and then decide how to proceed.
Initial conversation
In a short conversation, we clarify how many locations, devices and servers are involved, which software is business-critical and who your point of contact is. Afterwards, you know exactly what the assessment will cost and how long it will take.
Book a consultationAll plans include the same baseline protection. The difference lies in response time, support and the scope of care.
Whichever plan you choose, this baseline comes at no extra cost.
Solid baseline protection to get started.
€39€36per device / month
+ €49 base fee / month
Response time
24 hrs standard / 8 hrs emergency
A solid response time for everyday needs
Also included in this plan
Fast response for growing teams.
€49€45per device / month
+ €79 base fee / month
Response time
8 hrs standard / 2 hrs emergency
No waiting when things are on fire.
Also included in this plan
With a dedicated contact and the shortest response times.
€65€59per device / month
+ €99 base fee / month
Response time
4 hrs standard / 1 hr emergency
When downtime costs money.
Everything in Business, plus:
All prices are net, plus statutory VAT.
| Starter | Business | Premium | |
|---|---|---|---|
| Base fee / month | €49 | €79 | €99 |
| Price per device / month | €39€36 | €49€45 | €65€59 |
| 24/7 monitoring | included | included | included |
| Remote troubleshooting | included | included | included |
| Maintenance | included | included | included |
| Ticket support | included | included | included |
| Patch management | included | included | included |
| Antivirus | included | included | included |
| Ongoing documentation | included | included | included |
| Monthly report | included | included | included |
| Standard response time | 24 hrs | 8 hrs | 4 hrs |
| Emergency response time | 8 hrs | 2 hrs | 1 hr |
| IT strategy check | one-time | annually | twice a year |
| Backup check | not included | included | included |
| Hotline support | not included | included | included |
| On-site troubleshooting | not included | not included | included |
| Dedicated contact | not included | not included | included |
| Endpoint security | not included | not included | included |
Available with any managed IT plan, whichever one you choose.
Monitoring and maintenance for your servers, simply added on.
Included services
Set up in Germany, tested and restored in an emergency.
Included services
Multi-layered protection against phishing and malware before it reaches the inbox.
Included services
What you should know before working with us.
Tell us what you need in just a few steps. We'll get back to you with a concrete assessment.
Answers to the questions we're asked most often in our day-to-day work: explained clearly and without unnecessary jargon.
Talk to us directly
Questions? We're here to help.
Mon–Fri, 8 a.m.–6 p.m.
